Privacy Policy

Soul & Loom Co.

Effective Date: 01.04.2025

At Soul & Loom Co., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (soulandloomco.com).

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1. Information We Collect

We may collect the following information when you interact with our website:

Personal details (name, email, phone number, shipping/billing address).

Payment information (processed securely through third-party gateways, we do not store card details).

Browsing activity (cookies, IP address, device information, etc.).

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2. How We Use Your Information

We use your information to:

Process and deliver your orders.

Provide customer support and respond to queries.

Send order updates, promotional offers, and newsletters (only if you opt-in).

Improve our website, services, and customer experience.

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3. Sharing of Information

We do not sell, trade, or rent your personal data. Your information may only be shared with:

Trusted third-party service providers (payment gateways, shipping partners, etc.) who help us operate smoothly.

Legal authorities, if required by law.

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4. Data Security

We use industry-standard measures to protect your personal data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

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5. Cookies

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some features of the site may not function properly.

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6. Your Rights

You have the right to:

Access, update, or delete your personal information.

Opt-out of promotional communications at any time.

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7. Contact Us

For questions about this Privacy Policy, please contact us:

Soul & Loom Co.
Students Library, Patiram High School Road,
Patiram, Dakshin Dinajpur, West Bengal – 733133, India
📧 support@soulandloomco.com
📞 +91-6296710412